What if I get Video player error message?

The website is optimized in accordance with latest versions of iOS, Android and Windows Phone OS, 
as well as with latest versions of browsers - FireFox, Google Chrome, Opera etc.

If the video is 60+ minutes long it may require some time to start buffering. It should start working in 1-3 minutes after you click play in the video player.

If you’re getting a player error message, most of the time, the video should start working again in about 30 minutes.

This error can happen due to a number of factors, such as issues with your Internet Service Provider (ISP), number of connected users or devices, your hardware and software configuration, your internet connection, or problems with the video itself.

Here are some tips to troubleshoot this issue on your computer or mobile. After each step, try viewing your video again.

Desktop device:

1. Close other tabs or windows
If you have multiple tabs or windows open in your browser, try closing them.

2. Reload the page
On many browsers, you can press the F5 key or Command+R keys on your keyboard to reload the current page.

3. Change your video’s format
Select another video format (flv/mpeg4), if such an option is available on video player.
Wait for the buffer bar to start loading before clicking play in the video player.

4. Upgrade your browser
It's preferable to use latest browser version. If you'd like the best PrivateHomeClips viewing experience, upgrade to the most recent version of your browser.

5. Clear your cache and cookies
Clearing your cache and cookies can improve the speed and performance of your browser.

6. Try viewing the video on a different browser or computer

Mobile device:

1. Reboot your device
Sometimes other apps or low memory can cause problems, and restarting helps to fix those problems.

2. Clear your browser’s cache and cookies
On Android:

  • Open the default browser and open Menu.
  • Touch Privacy & Security.
  • Touch Clear cache and touch OK.
  • Touch Clear all cookie data and touch OK.

On iOS:

  • From your Home screen navigate to Settings > Safari.
  • Touch Clear cookies.
  • Touch Clear cache.

On Windows Phone OS:

  • From the Start screen, swipe the screen from right to left.
  • Scroll down and select Settings.
  • Swipe the screen from right to left to get to "applications."
  • Scroll down and select Internet Explorer.
  • At the bottom of the screen tap Delete History.

(For instructions on clearing your browser’s cache and cookies on alternate mobile operating systems, please consult your device’s instruction manual.)

3. Try a different browser
If the default browser is not playing videos, download an alternate mobile browser such as Google Chrome.

4. Use a different network
Wi-Fi connection is recommended. If you are unable to play videos on your 3G/4G network, try connecting to a Wi-Fi network to see if you can watch videos. 

5. Check for the latest system updates
For optimal performance keep your device updated with the latest system updates. 
On Android, navigate toSettings > About Phone > System updates and touch Check now.
On iOS, navigate to Settings > General > Software Update. 
On Windows Phone OS, navigate to Settings > Phone Update.

If after all these steps you are still experiencing troubles playing the video, 
please Contact Us and send the following information:

  • What's your Username?
  • Which device and browser do you use?

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